Cancellation & Refund Policy
Effective 20 September 2026. This policy applies to every product sold under the 25th Hour name by Vedilink and forms part of our Terms of Service.
In short: cancel a subscription any time and keep access until the period you paid for ends. Ask for a refund within 7 days of a purchase and we will return the money to your original payment method. Write to support@vedilink.com and we will reply within 2 business days.
Cancellation policy
You can cancel a subscription at any time, with no cancellation fee and no notice period.
How to cancel
- Open your account, go to Billing and select Cancel subscription; or
- email support@vedilink.com from the address on the account with your order ID and the words "cancel subscription".
What happens next
- We confirm the cancellation by email within 2 business days. Cancellations made in your account are confirmed immediately.
- Your subscription stays active until the end of the billing period you have already paid for. You keep full access until then.
- No further charges are made after that date.
- Licence keys issued under a one-time purchase are not affected by cancelling a separate subscription.
Orders we cancel
We may cancel an order before delivery if the product was mispriced, is unavailable, or the order appears fraudulent. Where we do, we refund the full amount charged and tell you why.
Refund policy
Everything we sell is a digital product delivered instantly, so refunds work as follows.
| Situation | Outcome |
|---|---|
| Request made within 7 days of a new licence or new subscription purchase | Full refund, no reason needed, provided the licence has not been used in a shipped commercial product |
| Product is faulty or materially does not match its documentation and we cannot fix it in reasonable time | Full refund, at any time |
| Duplicate charge, or an amount charged in error | Full refund of the extra amount, always |
| Unintended renewal, reported within 7 days of the charge | Subscription cancelled and the renewal refunded, if the new period has not been substantially used |
| We discontinue a paid product you subscribe to | Pro-rated refund of the unused part of the current billing period |
| Billing period already substantially used | Not refundable |
| Custom or contracted development work already delivered and accepted | Not refundable |
| Request made more than 7 days after purchase, outside the cases above | Not refundable |
How to request a refund
- Email support@vedilink.com from the address on your account.
- Include your order ID or invoice number, the product name and the reason for the request.
- We acknowledge within 2 business days and approve or decline within 7 business days with the reason in writing.
- Approved refunds are returned to the original payment method through Stripe within 5–10 business days. Your bank or card issuer may take a few days more to show the credit.
- Refunds are issued in the currency of the original payment. We do not refund by cash, cheque, or to a different account.
Before you raise a chargeback
If you see a charge you do not recognise, please contact us first. Charges from us may appear on your statement as "25TH HOUR". We can usually identify and resolve the charge the same day, which is faster than a bank dispute.
Your statutory rights
This policy sits alongside your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 and does not limit them. If you are unhappy with how a refund or cancellation was handled, contact our grievance officer at grievance@vedilink.com. We acknowledge complaints within 48 hours and resolve them within one month.
Contact
Vedilink, trading as 25th Hour
support@vedilink.com
Support hours: Monday to Friday, 10:00–18:00 IST