Support & Contact
Reach a person at 25th Hour for help with a product, a question about an order, billing, or a refund.
- Registered company address
-
Vedilink
Trading as 25th Hour
India - support@vedilink.com
Answered within 2 business days
What to include
So we can help on the first reply, tell us the product name and version, your order ID or invoice number if the question is about a purchase and what you expected to happen versus what happened. Screenshots and logs are welcome.
Where to write
| Your question | Write to | We reply within |
|---|---|---|
| Using a product, bugs, installation, licence keys | support@vedilink.com | 2 business days |
| Invoices, payments, cancellation, refunds | support@vedilink.com | 2 business days |
| Privacy, your personal data, data requests | privacy@vedilink.com | 30 days, acknowledged in 48 hours |
| An unresolved complaint | grievance@vedilink.com | Acknowledged in 48 hours, resolved within one month |
| Collaborations and partnerships | support@vedilink.com | 2 business days |
Cancel a subscription or ask for a refund
You can cancel at any time from your account's billing settings, or by emailing us from the address on the account. Full details, including timelines, are in our Cancellation & Refund Policy.
Grievance officer
Appointed under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
- Name: Piyush Raj
- Email: grievance@vedilink.com
- Address: as above